Answers to common questions.
Here's a list of questions we answer frequently. If your question is not addressed here,
please call us at (877) 264-5544. Our customer care specialists will quickly respond to your
requests and questions.
- Office hours:
- 8 AM until 5 PM on Monday through Friday
If your question does not require an immediate response, you can use our contact form to send us your question via email. A customer care representative will contact you promptly.
- Questions About Business Services
- Questions About Home Services
- Questions About Construction Services
About Business Services
- How do I start new service?
- Call our office and speak with our Customer Service Representatives about getting started with our waste removal services or visit the Need Service Now? section of our web site.
- How can we control our waste removal expense?
- We can assist you with several strategies to ensure you receive the most cost effective service available for your budget. For example, in some situations increasing your container size and decreasing the frequency of your service will lower your overall costs. Please feel free to contact our office and speak with our Customer Service Representatives or visit the Customer Care section of our web site.
- Our trash is piling up and we can't wait until our next scheduled pickup. What should we do?
- Call our office and speak with our Customer Service Representatives about additional cost and scheduling an extra pickup or visit the Customer Care section of our web site.
- Our trash was not picked up as scheduled. What can we do?
- Call our office and speak with our Customer Service Representatives immediately to arrange for service as soon as possible.
- Our container is damaged and/or needs to be replaced. What should we do?
- Call our office and speak with our Customer Service Representativesto arrange for repair or a replacement or visit the Customer Care section of our web site. Please note that there may be charges for repair or delivery in some cases.
About Home Services
- I have to dispose of a large appliance. Can you take it?
- Normally, yes. Please check the waste collection rules and guidelines on our Home Services page to read about the details of our services for your community.
- How do I know the services you provide for my community?
- Please check the waste collection rules and guidelines on our Home Services page to read about the details of our services for your community. This will provide you guidance on if and when services such as compost, yard waste or recyclable materials are collected and the procedures for each. You may also check our Holiday Schedule to determine those holidays that may affect your collection schedule and how.
About Construction Services
- Can you handle concrete loads?
- Yes, we can. Please let us know in advance if your container will contain broken concrete.
